Rogers Communications Inc. has announced that it would compensate its customers for the massive outage that affected its network recently by crediting them with the equivalent of five days of service as the first step.
In a statement, the spokesperson of Rogers, Chloe Luciani-Girouard, says the company has been empathizing with its customers from across the country who revealed how the impacts of the outage have been significant to them.
The customers of Rogers wireless and internet were left without service in the outage that began last week and triggered widespread disruptions.
911 services, financial networks and other critical services were affected by the outage.
According to the company, the disruption that shut down its mobile and internet services across a large area of the country came after a maintenance update was carried out on its core network, which made some of its routers malfunction.
The CRTC has requested a detailed explanation from Rogers, including why and how the outage happened and what measures it is putting in place to forestall further happenings.
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